Hot Springs Telephone Company Privacy Policy
Effective Date: 9/26/2024
1. Introduction
Hot Springs Telephone Company values your privacy and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
To provide our services, we collect certain personal information from you, including but not limited to:
- Contact Information: Name, address, phone number, and email address.
- Identification Information: Driver’s license or other government-issued identification numbers.
- Payment Information: Credit card details, bank account numbers, or other payment methods used for billing.
2.2 Information We Collect Automatically
When you use our services, we automatically collect certain data, including:
- Network Performance Data: Information about your internet connection performance, such as speed and reliability metrics.
- Traffic Flow Data: Details on the amount and type of data transmitted over our network.
- Device Information: Information about the devices connected to our network, including device type, configuration, and IP address.
3. Use of Your Data
3.1 Customer Communication
We use your personal information to communicate with you regarding your account, service updates, and support. This includes:
- Account Management: To manage and administer your account, including billing and service-related communications.
- Service Updates: To notify you about changes to our services or terms.
- Customer Support: To provide assistance and resolve any issues you may encounter.
3.2 Service Provision
We utilize collected data to deliver and improve our services, which includes:
- Device Configuration: To facilitate the setup and management of devices on our network.
- Network Performance Monitoring: To ensure optimal performance and troubleshoot any network issues.
3.3 Accounting and Business Reporting
Your data may be used for internal purposes such as:
- Accounting: To process payments and manage billing.
- Business Reporting: To generate aggregate reports on network performance and customer usage, without identifying individual users.
4. Data Sharing and Disclosure
4.1 No Selling of Personal Data
We do not sell, trade, or rent your personal data to third parties. Your privacy is paramount, and we are committed to protecting your information.
4.2 Third-Party Services
To facilitate the management of our devices and accounts, we may share limited information about our devices and accounts with third-party service providers. This sharing is limited to:
- Service Providers: Third parties who assist us in providing and supporting our services, such as billing processors and technical support teams.
- Legal Requirements: When required by law or to comply with legal processes.
4.3 Data Security
We implement robust security measures to protect your data against unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention and Access
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. You have the right to access, correct, or request deletion of your personal data by contacting our customer support team.
6. Policy Updates
This Privacy Policy may be updated periodically. Any changes will be communicated to you through our website or other appropriate channels. We encourage you to review this policy regularly to stay informed about how we protect your information.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Phone: 406-741-2751
- Email: hstc@hotspringsmt.net
- Website: https://hotspringsmt.net
Thank you for choosing Hot Springs Telephone Company. We are dedicated to safeguarding your privacy and ensuring a secure and trustworthy experience with our services.
Hot Springs Telephone Company
216 Main St
Hot Springs, MT 59845